Returns Policy

Effective Date: 27th November 2023

Thank you for shopping at Nogih Chocolates. We strive to provide the best quality chocolates and customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

To be eligible for a refund:

• Your item must be unused, unopened, and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a receipt or proof of purchase.
• Refund requests must be made within 7 days of the purchase date.

2. Non-Refundable Items

The following items cannot be refunded:

• Perishable goods such as chocolates that have been opened.
• Custom or personalized orders.
• Sale items or gift cards.

3. Refund Process

To initiate a refund:

1. Contact us at here with your order details.
2. Send your item to: [Actual Return Address].
3. Once we receive your item, we will inspect it and notify you of the status of your refund.

4. Refund Approval

• If your refund is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us here.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here and send your item to: [Actual Return Address].

7. Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

8. Contact Us

If you have any questions on how to return your item to us, contact us here.